Update: New charger certainly did not work. The company contacted me by using email and sent a brand new battery port and a charger. We have installed it and it's working however it didn't occur with the rubber caulking that the first one had to hold everything set up https://www.electricscooter.ltd/ce-fcc-rohs-15000w-84v-folding-scooter-13-inch-electric-scooter-for-adults/